Privacy policy.
INTRODUCTION:
Portsmouth Laser Cleaning Limited (we and us) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the Data Protection Act 1998, the data controller is Portsmouth Laser Cleaning Limited.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
information that you provide by filling in forms on the Site, including, but not limited to, information provided on any contact form or on becoming a registered user or if you enter any competition or promotion sponsored by us;
information contained in postings you submit in any forum on the Site, whether publicly posted or privately transmitted;
information from surveys that we use for research purposes, if you choose to respond to them;
communications you send to us, for example to report a problem with or submit a comment regarding the Site;
and
details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Site and to deliver a better and more personalised service. They enable us to:
estimate our audience size and usage pattern;
store information about your preferences, and so allow us to customise the Site according to your individual interests;
speed up your searches;
and
recognise you when you return to the Site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Site. The "Help" menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.
HOW WE PROCESS AND STORE YOUR INFORMATION
The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Remember to close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computer or use a computer in a public place such as a library or internet café.
USES MADE OF YOUR INFORMATION
We use information held about you in the following ways:
to provide the services you request in relation to laser cleaning services;
to provide you with information or services that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;
to ensure that content from the Site is presented in the most effective manner for you and for your computer;
to allow you to participate in any forum on the Site, when you choose to do so;
and
to notify you about changes to our services.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us.
The Site may, from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.
ACCESS TO YOUR INFORMATION
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £20 to meet our costs in providing you with details of the information we hold about you.
HOW TO CONTACT US
If you have any questions, comments or requests regarding this privacy policy, please feel free to contact us.
UPDATES
We reserve the right to change our Privacy Policy from time to time. This was last updated on the 15th February 2022.